01Which vehicle classes can I request?+
The booking form offers Executive Sedan, Luxury Sedan, Executive SUV, Luxury SUV, Executive Sprinter, Jet Sprinter. These are request categories; class availability, the assigned model and its seating and luggage layout are confirmed for your date and destination. The model examples and photographs are illustrative.
02Can I request a specific make and model?+
Yes. Include an essential make or model in your brief, such as one of the illustrative S580, Escalade ESV, Suburban or Executive Sprinter examples above. Availability and the actual configuration require confirmation for your date and destination. A model request is not a confirmed assignment.
03How many passengers and bags fit in an SUV or Sprinter?+
Fit depends on the assigned vehicle’s seating layout, child seats and bag dimensions. Send counts for checked cases and carry-ons separately, plus the dimensions of strollers, golf bags or other large items. For either Executive Sprinter or Jet Sprinter requests, confirm the actual seating and luggage arrangement rather than relying on a generic van capacity.
04Who supplies the vehicle for my journey?+
Opus works with vetted chauffeurs and operating providers. Your written confirmation identifies the operating provider and vehicle for the journey. Illustrative photography does not establish ownership or identify your assigned vehicle.
05What happens if the proposed vehicle changes?+
Review the replacement against the agreed model requirements, passenger and luggage load, child seats and accessibility needs with the travel desk. Confirm any revised vehicle or commercial terms before accepting the change.
06Are child seats available?+
Child seats are requested in advance at $25 per seat where applicable, with up to 2 seats per vehicle direction in eligible SUV and van categories only. The chauffeur installs the requested seats. Availability, restraint type and fit must be confirmed for the child's age, height and weight, the actual vehicle and your luggage. Tell the travel desk if your party needs more seats or vehicles.
07Are accessible vehicles available?+
Accessibility requirements can be requested but vary by market, vehicle, equipment, and availability. Describe the traveller's transfer and mobility needs precisely so an appropriate option can be evaluated.
08Can I request a luxury black car or black Sprinter?+
Yes. State the vehicle class and any essential colour or model requirement in your brief. For a chauffeured black Sprinter, confirm the exterior, actual interior layout and luggage fit together. The written assignment must specify accepted requirements; illustrative photographs do not confirm your vehicle.
09Can we book several vehicles for one itinerary?+
Request the passenger groups, routes and times together. The travel desk can propose individual vehicle assignments, subject to availability, with a fit check for each group and its luggage.