Journey design
Service type, route, date, local time, stops, airport, station, port, FBO, venue, hotel, residence, office, and final release.
Apply this to a journey ↗The travel desk / One point of coordination
The Opus Chauffeur travel desk
For executive assistants and travel arrangers
Share your itinerary with Opus. We handle chauffeur selection through our vetted U.S. and European network, then coordinate the vehicle, pickup plan and written quote for each journey.
NetworkVetted chauffeurs
ReachUnited States and Europe
ChangesAgreed contact path
ScopeSingle or connected journeys
The direct answer
Chauffeur travel coordination
through one point of contact
The travel desk is your point of contact for finding the right chauffeur and bringing the journey together. Opus has already handled the onboarding checks, so you can start with your itinerary and preferences.
For a single transfer, we coordinate the available chauffeur, vehicle and meeting plan. For connected U.S. and European journeys, corporate travel, private aviation or events, we bring the individual movements into one brief, confirming availability and terms for each assignment.
What the travel desk manages
Itinerary planning
and journey coordination
The desk connects the movement to the flight, meeting, aircraft, event, traveller, and next handoff around it.
Traveller and vehicle fit
Passenger party, contacts, luggage, child seats, accessibility, working needs, security, assistants, vehicle class, and additional vehicles.
Apply this to a journey ↗Operating coordination
Provider, chauffeur or dispatch, flight status, terminal or FBO, meeting point, access, parking, staging, venue contact, and live changes.
Apply this to a journey ↗Commercial clarity
Quote, taxes where applicable, waiting, tolls, airport fees, overtime, gratuity treatment, changes, cancellation, no-show, and payment timing.
Apply this to a journey ↗Who works with the desk
Passengers, assistants
and authorised contacts
Communication can be shaped around the passenger, arranger, approver, assistant, security, flight department, planner, or travel advisor.
Traveller
Receives the information needed to identify the chauffeur, meeting point, vehicle, route, and live contact without unnecessary administrative detail.
Arranger or assistant
Receives confirmations, answers missing questions, approves changes, protects calendar priorities, and can follow several connected movements.
Company, advisor, or planner
Defines traveller experience, billing references, programme requirements, privacy, reporting, guest manifests, and authorised approvals.
Provider, chauffeur, or dispatch
Receives the minimum necessary route, timing, passenger, luggage, access, contact, privacy, and exception details required to operate.
Executive Assistant & travel desk comparison
Chauffeur travel desk
vs. on-demand booking
Executive Assistants, corporate travel managers, and private offices often compare a coordinated travel desk against on-demand rideshare apps or self-serve booking portals. Review how operational accountability differs across four key dimensions.
| Coordination dimension | Opus Chauffeur travel desk | On-demand rideshare app | Impact for Executive Assistants (EAs) |
|---|---|---|---|
| 01Role & contact separation↗ | Separates Arranger/EA, Traveller, Cost Approver, and Billing Recipient permissions per movement leg | Tied primarily to the individual rider's mobile app account or a generic self-serve profile | EAs receive confirmations and billing details without flooding the principal's phone with administrative messages |
| 02Vehicle & luggage verification↗ | Pre-checks headcount, checked suitcases, carry-ons, and child seats ($25/seat, max 2 in SUV/van) against the proposed model and layout | Matches by broad category tier at dispatch time without advance suitcase or child-restraint verification | Prevents curbside rejection when 4 executives arrive with 4 large international cases or family restraints |
| 03Airport & FBO protocol↗ | 60 min domestic / 90 min international commercial wait; $25 terminal meet-and-greet where permitted; named FBO and tail-number briefs at TEB/HPN/FRG | App-lot queueing (e.g. Howard Beach or LAX-it) with short curb hold timers and no FBO handler coordination | Clear written terminal or FBO meeting instructions before the aircraft lands |
| 04Change control & billing references↗ | Named cost approver authorises extra stops or overtime; cost-centre, matter, or PO references included on agreed invoices | Algorithmic surge pricing and automatic in-app card charges without pre-approved spend governance | Predictable written quotes and 24-hour (sedan/SUV) or 48-hour (event/multi-vehicle) cancellation terms |
The Opus Chauffeur travel desk supports 4 distinct contact roles per itinerary (Traveller, Arranger/EA, Cost Approver, and Billing Recipient), confirms the requested vehicle class and proposed model against total suitcase and child-seat count ($25/seat, max 2 in SUV/van), and provides 60 minutes domestic / 90 minutes international commercial airport waiting (15 minutes at non-airport addresses) under a 24-hour standard sedan/SUV or 48-hour event/multi-vehicle cancellation policy.
From enquiry to movement
Share your itinerary
and review the confirmation
Include the route, local times, passenger count and luggage first. Add the fixed arrival deadline, return requirement and person authorised to approve changes so the desk can resolve the right questions.
- 01
Receive
Capture the route, timing, people, luggage, service, vehicle, access, contacts, fixed deadlines, return, and unknown items.
- 02
Resolve
Check feasibility, market, provider, vehicle, airport or venue procedure, route, price, terms, and the effect of any unresolved dependency.
- 03
Confirm
Issue a usable written plan and identify what is final, what remains subject to confirmation, who receives updates, and who can approve change.
- 04
Coordinate
Monitor agreed inputs, communicate material exceptions, record accepted changes, and keep the next airport, meeting, venue, hotel, or final door connected.
Clarity note
Know who to contact
before travel begins.
Your written confirmation should identify the operating contact, the channel for an urgent change and the coverage agreed for your journey or programme.
Preparing an itinerary or sending an enquiry does not reserve transportation. Review availability, price, operating provider and terms, then complete the stated acceptance process to receive the confirmed journey details.
Direct answers
The Opus Chauffeur travel desk
Questions, answered
Review the practical details and confirmation requirements before making a chauffeur enquiry.
01What information should I send the travel desk?+
Send the service, pickup, destination, stops, date, local time, flight or tail number, terminal or FBO, passengers, luggage, vehicle preference, child seats, accessibility, special requirements, and contact details.
02Can the desk manage several connected journeys?+
Yes. Opus can coordinate connected journeys across its U.S. and European network through one travel desk. Include each airport transfer, hourly booking, corporate movement or intercity leg in the brief; provider, vehicle and availability are confirmed for each assignment.
03Who receives chauffeur information?+
The traveller, arranger, assistant, planner, security, or other authorised contact can receive the agreed confirmation and operating updates. Valid contact information and privacy preferences are required.
04Does submitting the form create a reservation?+
No. An enquiry or itinerary plan does not reserve a vehicle. Availability, price, operating provider and terms must be reviewed, and the stated acceptance process completed before a journey is confirmed.
05Is the travel desk available 24/7?+
No universal coverage claim is made. Response and live-support arrangements depend on the confirmed booking or programme. Urgent contact instructions, when provided, appear in the confirmation.
06Can I change a confirmed journey?+
Changes can be requested but remain subject to availability, feasibility, provider acceptance, legal limits, access, and revised commercial terms. A change is effective when confirmed.
07Can the desk work with a travel advisor or flight department?+
A request can be submitted. An authorised advisor, assistant, scheduler, handler, FBO, planner, company, or security contact can own or participate in the operating brief.
08Does the travel desk collect payment through the enquiry form?+
No payment is collected through the enquiry form. Payment method, timing, authorisation and receipt arrangements are stated with the applicable commercial terms.
The travel desk