Terms & Conditions
Clear before the first movement

Submitting an online journey request or email inquiry initiates travel-desk review and does not by itself create a confirmed reservation. A reservation becomes binding only after Opus Chauffeur issues a written confirmation via email detailing the agreed itinerary, vehicle class, pickup instructions, pricing, and governing terms.

• All journeys must be confirmed in writing via email or written travel-desk confirmation before dispatch.
• Every request remains subject to vehicle category, chauffeur, and regional operating provider availability.
• We recommend submitting requests at least 24 hours in advance to secure preferred vehicle classes, though short-notice itineraries are accommodated whenever operational feasibility permits.
• The traveler or booking arranger is responsible for supplying accurate dates, local times, flight numbers or tail numbers, pickup and destination addresses, passenger and luggage counts, and any special equipment needs.

Address suggestions help you describe a pickup or destination; they do not verify vehicle access, a meeting point, service availability or a reservation. When you use Google Maps suggestions, Google’s Terms of Service and Google Maps terms also apply. See our privacy notice for the pre-submission lookup.

Complimentary waiting time is structured to account for customs clearance, baggage claim, and standard departure staging as follows:

Waiting time beyond the complimentary grace period is billed at the confirmed vehicle category’s hourly rate prorated per minute (or as specified in your written confirmation). Charging a payment method on file for extended waiting requires the explicit card-on-file authorization described in Section 11.

• Flight monitoring is included with confirmed commercial airport transfer reservations. Supply the operating airline and flight number, and tell the travel desk about any rebooking or terminal change. Monitoring does not replace the confirmed meeting instructions or waiting policy. Private-aviation timing and FBO arrangements are confirmed separately.
• Your chauffeur’s dispatch and terminal staging time are automatically adjusted based on your flight’s actual landing time—whether arriving early or delayed.
• To enable live flight tracking, accurate flight details (operating airline, flight number, or private aviation tail number and FBO facility) must be supplied at the time of booking and updated promptly if your carrier changes your flight number or terminal.

• Standard Sedans & SUVs: Cancel at least 24 hours prior to the scheduled pickup time for a full refund or waiver of the reservation charge. Inside 24 hours of scheduled pickup, refunds or credits remain at the company’s discretion based on dispatch commitment.
• Events, Multi-Vehicle & Specialty Programmes: For group charters, executive vans, event waves, and multi-stop roadshow packages, cancel at least 48 hours prior to scheduled pickup for a full refund. Inside 48 hours, charges apply as stated in your written confirmation.
• Short-Notice Bookings: For reservations confirmed less than 24 hours before pickup, contact the travel desk immediately by email regarding any schedule modification or cancellation; fee waivers remain subject to operational review.
• The cancellation window is measured from the timestamp when the travel desk receives your written cancellation request to the scheduled pickup time.
• Material route, timing, or vehicle-class changes requested close to pickup may be treated as a cancellation and re-booking depending on vehicle and chauffeur availability.

A reservation is classified as a no-show when the passenger fails to appear at the designated meeting point within the applicable complimentary waiting window (Section 2) and has not contacted the travel desk to extend waiting time or update pickup coordination.

No-Show Charge: The full confirmed journey amount (100% of the agreed fare plus any pre-arranged airport or Meet & Greet fees) is billed for no-shows. Passengers who cannot locate their chauffeur at a terminal curb or baggage claim should contact the travel desk before leaving the pickup zone so dispatch can assist immediately.

If severe weather, natural disasters, declared states of emergency, or impassable roadways make safe ground transportation impossible, Opus Chauffeur may cancel or suspend a reservation with a full refund of any prepaid amount and without penalty to either party.

Opus Chauffeur is not liable for delays caused by circumstances beyond reasonable operational control, including severe traffic congestion, weather conditions, unplanned road closures, VIP or security motorcades, customs holds, or airport authority restrictions. Our travel desk communicates proactively whenever route disruptions occur.

To protect the safety, comfort, and licensing compliance of all passengers and chauffeurs, the following are strictly prohibited inside any vehicle:

• Possession or use of illegal substances or unlawful materials of any kind.
• Smoking of any kind, including tobacco, cigars, e-cigarettes, and vaporizers.
• Threatening, abusive, belligerent, or unsafe behavior toward the chauffeur or third parties.
• Intentional damage, tampering with vehicle equipment, or extreme cabin soilage (which incurs professional remediation and downtime charges).

Chauffeurs and operating providers reserve the right to decline or terminate a journey immediately if passenger conduct compromises safety or violates law. No refund is issued when service is terminated due to passenger misconduct.

Mandatory Safety Compliance: Seatbelts must be worn whenever available, total passenger headcount may never exceed the legal seating capacity of the booked vehicle class, and passengers must follow chauffeur instructions during loading, staging, and transit.

• All luggage and carry-on items must fit safely within the enclosed luggage compartment of the selected vehicle category. Oversized trunks, production cases, or excess baggage require advance disclosure and may require upgrading to a Full-Size SUV or Executive Sprinter.
• Hazardous, flammable, or prohibited materials may not be transported under any circumstances.
• Golf clubs, ski bags, musical instruments, and framed bicycles are accommodated when disclosed during booking so an appropriate vehicle class is assigned.
• Personal property remains the sole responsibility of the passenger. While the travel desk makes every reasonable effort to locate and return items left behind, Opus Chauffeur is not liable for lost, misplaced, stolen, or damaged personal belongings.

Child seats are requested in advance at $25 per seat where applicable, with up to 2 seats per vehicle direction in eligible SUV and van categories only. The chauffeur installs the requested seats. Availability, restraint type and fit must be confirmed for the child's age, height and weight, the actual vehicle and your luggage. Tell the travel desk if your party needs more seats or vehicles.

• When requesting child safety seats, the booking party must specify the child’s age, approximate weight and height, and the required seat category. Use the restraint manufacturer’s limits and the applicable local rules; broad age bands do not establish a safe fit. See NHTSA’s car-seat guidance for US travel.
• Child seats are provided clean and staged in accordance with manufacturer guidelines.
• Parent / Guardian Final Check: For liability and child-safety reasons, the accompanying parent or legal guardian is responsible for verifying the final harness fit, buckle engagement, and secure installation before the vehicle departs.

• Trained service animals accompanying passengers with disabilities are welcomed across all vehicle categories at no additional charge.
• Wheelchair-accessible vehicles and step-assisted boarding arrangements can be coordinated upon request, subject to regional availability and advance notice.
• Please review our Accessibility Statement or contact the travel desk prior to travel so we can confirm appropriate vehicle dimensions, curb time, and terminal assistance.

Settlement & Accepted Methods: Payment is settled in accordance with the written confirmation—either prior to dispatch, at the time of service, or under approved corporate invoicing terms. Major credit cards and approved corporate billing arrangements are accepted.

Rate Structure, Tolls & Gratuity: Point-to-point journeys are quoted from the vehicle category’s base fare and routed distance; hourly charters follow the confirmed hourly rate and minimum duration, with approved extensions billed in 30-minute increments. See our Pricing Policy for full details on how tolls, airport access fees, and discretionary chauffeur gratuity (15%, 20%, custom, or included per quote) are itemized in your written confirmation.

Opus does not add a parking charge. Optional meet-and-greet is $25 where permitted. Your written quote specifies any tolls and how they are handled before you confirm.

Service may be performed by licensed regional transportation providers carrying required commercial automobile liability insurance and regulatory operating permits for the applicable jurisdiction.

To the maximum extent permitted by applicable law, the total aggregate liability of Opus Chauffeur for any claim arising out of a journey request or confirmed reservation shall not exceed the amount actually paid by the client for the specific journey at issue. In no event shall Opus Chauffeur be liable for indirect, incidental, special, consequential, or punitive damages—including missed commercial or private flights, missed business meetings, event ticket losses, or lost profits.

These Terms & Conditions and any dispute arising from use of this website or a confirmed reservation are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any legal action or proceeding relating to these terms shall be brought exclusively in the state or federal courts located in New York.

We may revise these Terms & Conditions periodically to reflect updated airport regulations, payment rules, or operational procedures. Updated versions are published on this page with a revised effective date and apply to reservations confirmed on or after that date.

For questions regarding these Terms & Conditions, to update flight details, or to request a modification to an active itinerary, contact the Opus Chauffeur travel desk: